Request a refund, replacement or repair for faulty goods
About this service
Use this letter to complain about the poor quality of something you've bought. You can use it to demand a refund if you ask for it within 30 days and can prove there is a fault. After that, you can use it to ask for a refund or replacement up until 6 months after purchase.
This letter is suitable for requests in relation to goods, but not services. You can also use it in relation to digital content (e.g. a digital movie file), but only to ask for a repair or replacement (not a refund).
Note that if you bought remotely (e.g. via the internet or a catalogue) and fewer than 14 days have passed since you received the item, you have an automatic right to a refund. If this applies to you, don't use this letter.
This letter is only suitable for consumers (not businesses) making purchases from sellers based in the UK.
This product is suitable for use in: Northern Ireland England Wales
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